Privacy policy
Last updated: March 26, 2026
POUQUR ("we", "us", or "our") operates the website pouqur.co.za and provides premium beauty and skincare products across South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our store or make a purchase.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. INFORMATION WE COLLECT
We collect information you provide directly to us, as well as information collected automatically when you use our website.
Information you provide:
- Name, email address, phone number, and delivery address when placing an order
- Payment information (processed securely — we do not store your card details)
- Account login details if you create a customer account
- Messages you send us via contact forms or email
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on site, and referring URLs
- Cookie and tracking data (see Section 6 below)
2. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfil your orders, including shipping and delivery
- Send order confirmations, tracking updates, and receipts
- Respond to your enquiries and provide customer support
- Send promotional emails and special offers (only if you have opted in)
- Improve our website, products, and customer experience
- Comply with legal obligations under South African law
3. SHARING YOUR INFORMATION
We do not sell your personal information to third parties. We may share your information with:
- Shopify – our e-commerce platform that hosts and processes orders
- Courier and delivery partners – to fulfil and track your orders
- Payment processors – to securely handle transactions
- Email marketing platforms – only if you have subscribed to our newsletter
- Legal authorities – if required by South African law or a court order
All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.
4. DATA RETENTION
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. Order records are kept for a minimum of 5 years to comply with South African tax and consumer protection laws. You may request deletion of your account and associated data at any time, subject to legal retention requirements.
5. YOUR RIGHTS (POPIA)
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Know what personal information we hold about you
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your information for direct marketing
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at the details in Section 11.
6. COOKIES
We use cookies to improve your browsing experience, remember your preferences, and understand how visitors use our site.
Types of cookies we use:
- Essential cookies – required for the website and shopping cart to function
- Analytics cookies – help us understand site traffic and user behaviour
- Marketing cookies – used to show you relevant ads on other platforms (e.g. Facebook, Google)
You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to shop on our site.
7. SECURITY
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses TLS encryption (HTTPS) for all data transmitted between your browser and our servers. Payment transactions are processed through secure, PCI-compliant payment gateways.
While we take every precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.
9. CHILDREN'S PRIVACY
Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. CONTACT US
If you have any questions about this Privacy Policy, wish to exercise your rights, or want to make a complaint, please contact us:
POUQUR
Website: pouqur.co.za
Email: pouqur.co.za
South Africa
This privacy policy was prepared in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).